Shipping imformation

At gymstuffpro.com, we strive to provide efficient and reliable shipping services for all your fitness equipment needs, with a focus on serving the United States market. All our products are shipped from China to the U.S. This page outlines our shipping policies, including delivery times, costs, and important details to ensure a smooth delivery experience.
1. Shipping Destinations

United States: We offer shipping to all 50 states, including Alaska, Hawaii, and Washington, D.C.

2. Processing Time
All orders are processed and prepared for shipment within 3-5 business days (Monday-Friday, excluding major holidays). Processing time includes order verification, quality inspection, and packaging of fitness equipment. Please note that custom or oversized fitness equipment (e.g., heavy-duty weight racks, commercial treadmills) may require an additional 2-3 business days for processing due to their size and handling requirements.
3. Shipping Methods and Delivery Times
We primarily use sea freight for standard shipping to the United States, with expedited air freight available for faster delivery. Delivery times are calculated from the completion of processing:
  • Standard Shipping (Sea Freight):
  • Delivery time: 16-20 business days after processing.
  • Available to all U.S. states.
  • Expedited Shipping (Air Freight):
  • Delivery time: 6-8 business days after processing.
  • Available for all U.S. states (additional fees apply).
Note: Delivery times are estimates and may be affected by customs clearance delays, weather conditions, or remote locations. You will receive a notification if there are unexpected delays in customs processing.
4. Shipping Costs
Shipping costs are calculated based on the total weight of the order and the selected shipping method. You can view the exact shipping cost during checkout before completing your purchase. Here are our shipping rate guidelines:
  • Standard Shipping (Sea Freight):
    50 or more qualify for Free Standard Shipping (applies to all item sizes).*
  • Expedited Shipping (Air Freight): $10.99 per kilogram (no minimum order value for this service).
Note: The total weight of your order includes product weight and packaging materials, which will be displayed in your cart before checkout.
5. Tracking Your Order
Once your order is shipped, you will receive a confirmation email with a tracking number and a link to monitor your package’s status, including customs clearance updates. You can also track your order by logging into your account on gymstuffpro.com and navigating to the "Order History" section.
6. Delivery Requirements
  • Signature Required: All fitness equipment deliveries require a signature upon receipt, especially for high-value or oversized items. If you are unavailable to sign, the carrier may leave a delivery notice with instructions to reschedule or pick up the package.
  • Customs and Duties: Our shipping prices do not include import duties, taxes, or brokerage fees, which may be imposed by U.S. customs. These charges are the responsibility of the recipient and will be collected by the carrier upon delivery.
  • Accessibility: Please ensure that the delivery location (e.g., home, gym) is accessible for large items. If you live in an apartment building or have limited access (e.g., narrow staircases), please note this in the "Special Instructions" field during checkout to avoid delays.
  • Damaged Items: Inspect your package upon delivery. If the item is damaged, refuse delivery and contact us immediately at yuhaiyang574730@gmail.com. We will arrange for a replacement or refund as soon as possible.
7. Order Changes or Cancellations
If you need to change or cancel your order, please contact us at yuhaiyang574730@gmail.com within 24 hours of placing the order. Once the order has been processed and shipped, we cannot modify or cancel it. For returns or exchanges after delivery, please refer to our Return Policy page.
8. Contact Us
For any questions or concerns about shipping, including customs status or delivery updates, please reach out to our customer service team:
We aim to respond to all shipping inquiries within 24 business hours.